Holiday operations. Keep service steady without burning out the team

Set the rules

Define service levels for the holiday weeks. Response times. Escalation paths. What waits until next week.

Publish the plan

Share the schedule early. Who is on point and when. Who covers emergencies. Where to post updates.

Reduce surprises

Audit open work. Close what you can before the week. Pause low value tasks. Protect time for customer needs.

Equip the team

Short job aids for common issues. A shared note with template replies. One owner for daily review.

Mind the people

Check load. Offer swaps. Thank the people who cover. Rest is part of performance.

After the week

Run a fifteen minute retro. What worked. What did not. Update the playbook for next year.